Questions & Answers
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Store Information
What is Hisense Store Kenya?
It is a trusted electronics shop offering modern, reliable, and affordable Hisense products in Kenya.
The store specializes in TVs, sound systems, fridges, washing machines, air conditioners, and more.
Are the products genuine?
- Yes, all items are authentic Hisense products backed by official warranties.
What types of products are available?
- Smart TVs (LED, QLED, ULED)
- Sound systems and speakers
- Energy‑efficient fridges and freezers
- Washing machines and dryers
- Air conditioners and other home appliances
Shipping and Returns
What should I do if I am dissatisfied with my purchase from Hisense Store Kenya
Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at Hisense Store Kenya makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 5 days of purchase.
Please call us to return or exchange your merchandise.
Can I still return my purchase if I lost my packing slip?
Yes, please call us for assistance with your product return. Please call us to return or exchange your merchandise.
Can I have my order redirected to another address if my order has already been dispatched?
No. You can't have your order redirected to another address if it has already been dispatched.
How do I return a product?
To return your product, visit or address package to our shop. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do I still have to pay for return shipping if I want to exchange an item but the product I want is no longer available?
Yes, in this instance, you will be responsible for return shipping and handling charges.